Refund and Cancellation Policy
We try to the best of our abilities to double check and quality of products leaving our warehouses before they reach your doorstep. However, if you are not satisfied with your purchase then simply follow the instructions mentioned below for returning the products:
- Returns are accepted if delivered back to us within 7 days of delivery to the customer.
- We will replace the returned items free of cost or issue a refund for the cost of the goods to the credit/debit card used for online shopping
- Shipping charges will not be refunded, and customers are required to pay for the shipping costs to return the goods to the applicable return address (mentioned below).
- Please refer to the acceptable conditions for returns below.
- To request an exchange, please write to us at firstname.lastname@example.org.
- Items which are to be exchanged need to be sent to the addresses given below within 7 days of receiving the goods.
- We will replace the items or issue a full refund if we have sent you the wrong item(s).
- If you request an exchange, shipping charges will not be refunded. On receipt of the wrong product at our return address, you would need to place a fresh order for the correct item.
- Shipping charges will not be refunded, and customers are required to pay for the shipping costs to return the goods to the applicable return address.
- Return/Exchange of the items will be accepted only if the product is in its original packaging, unused/sealed, with all original tags intact. Please make sure that the product is properly packed, to avoid any damage with a copy of invoice, before placing it for return.
If your order falls under any of the following categories/conditions, we unfortunately will not be able to cancel it:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
- The supply of Goods which change in any shape, matter or form post purchase.
- The supply of digital content which is not supplied on a tangible medium if the performance has begun with Your prior express consent and You have acknowledged Your loss of cancellation right.
For Credit Card/Debit Card/Net banking Transactions:
As the charge to your credit card / account would have already been done online at the time, you made the purchase and authorized the payment we will provide a refund to your account if applicable as per the situations are given below.
If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where we has erroneously sent you a wrong item/colour/size.
For COD (Cash on Delivery) Transactions:
Refunds can only happen once we receive the parcel from your end. We will be creating an account and refund your money through an online transaction (RTGS).
- Cash Refunds for COD will be done through RTGS.
- The customer can ship the product back to us in case he or she receives a damaged or defective product after notifying us by email to email@example.com.
Refunds will be done in the following cases:
- Packages lost in transit.
- Genuine quality issues.
- Pricing error on our end.
- In case of incorrect item(s) shipped to you.
No refunds will be given in the following cases:
- Incorrect or outdated delivery address.
- Incorrect address format including any form of a PO Box address.
- After 3 failed delivery attempts by the courier.
- Package refused by recipient.
- Products returned in a used or damaged condition.
- Products that have been opened and/or changed in any shape, form or matter
Note: Refunds will only be made after we have received the returned shipment
What if the product received is in damaged condition?
If you think, you have received the product in a bad condition, or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at 022-23723296 or email us at firstname.lastname@example.org. mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you at no additional cost. Please make sure that the original product tag and packing are intact when you send us the product back. In Case, if you notice the damage after the delivery has been taken, Please send us the Photos of the Outer Packaging as well as the damage Products mentioning your Order ID.
What if the Product(s) get damaged during transit (Like Ceramic products)?
Most of the products damaged in transit are fragile items. We make sure that we ensure the products before shipping and make your experience a pleasant one. In the case of any damage, we will replace the products at our cost.
- Secure Shopping
How do I make payment for my purchase?
We offer multiple methods to make payments for your order: Credit cards & Debit cards (including Maestro cards), Net Banking and Cash-on-Delivery. We and our trusted payment gateway partners use secure encryption technology to protect your card information at all times.
Is it safe to purchase online at ratanshis.com?
Yes, it is entirely safe to buy online at ratanshis.com. Our trusted payment gateway partners will make sure that your payment is made on a secure page.